If a user has any questions, comments, or concerns regarding any of the following information, please feel free to contact Essence’s Customer Service Department at 727-580-4393 or by email at email@example.com
Provide us with feedback on our products or services
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning. Our website is protected and secured by SSL Certification.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
Be advised, International orders may have a longer delay in shipping- especially for first-time clients. International Orders can take up to 2-3 weeks to arrive at customs in the destination country, and may be delayed by customs once they have arrived. Essence is not responsible for any delays once the shipment leaves our facility. Essence will carry out due diligence in the verification of International orders to prevent fraud whenever possible and to the best of its ability.
International duties, customs, & fees due are paid by the customer. Essence is not responsible for any additional delays, fees, and/or charges arising from shipping products to a Country outside of the United States.
Any product that is marked with the “Special Order” designation is not returnable/refundable. Essence will only exchange a damaged, faulty, or non-working item with a replacement as marked on the product webpage for special order merchandise if the product was originally received by the customer in a condition necessitating such action, at the discretion of Essence.
Orders that are designated as custom-built or made-to-order are also not subject to a return/refund in most circumstances. Returns and refunds will be determined solely at the discretion of Essence.
Special Orders do not qualify for discounts or advertised promotions.
Essence requires all orders to be placed in good faith. All information (address, phone, email, etc.) provided by the customer must be current and without errors. Essence reserves the right to cancel and void any transaction it deems necessary, for any reason.
All orders placed go through a stringent fraud and security check. If an order cannot be verified as being legitimate or is suspected of fraud, Essence will cancel the order and inform the customer as soon as possible. Essence will also notify the credit card company or appropriate legal authorities associated with any suspected fraudulent purchase or which poses any degree of risk for data compromise.
Please note that Freight, white glove services, and any special delivery arrangements are non-refundable in the event of returns or cancellation of orders. These services are provided for at additional cost to the client when appropriate or at the client’s request. These charges are non-refundable.
Essence reserves the right to refuse retail service to any client for excessive cancellations (three or more during any three month timeframe). Any client meeting these criteria may be subject to having their account locked, blocked, and/or deleted at the the company’s discretion.
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Essence reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products are subject to change without notice. Errors will be corrected when discovered, and Essence reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
Credit Card Payment Notice
When customers place an order with Essence, credit card payments will be billed the same day. Most orders ship within 1-3 business days of the placement of the order in accordance with availability and current inventory status. Essence will make attempts to notify a customer if a shipment is expected to ship after 3 business days. Essence’s goal is to provide every customer with a positive shopping experience and fulfill every order as quickly as possible.
Any and all original website design, text, graphics, photographs, or written selections and the arrangement thereof are subject to Copyright infringement laws. Any and all proprietary product material, text, and graphics are Copyright by the original owner/publisher. ALL RIGHTS RESERVED.
Permission is granted on a case by case basis to copy electronically and/or print in hard copy portions of this website for the sole purpose of using the information therein as an information resource. Any use of materials subject to Copyright by Essence, including but not limited to, modification, distribution, or reproduction without the prior written permission of Essence is strictly prohibited.
The Essence website and logo are service trademarks of Essence Electrostatic LLC. All other trademarks, product names, and company names or logos cited herein are the property of their respective owners. Any use of trademarks from the Essence website including but not limited to, modification, distribution, or reproduction without the prior written permission of Essence is strictly prohibited.
Links to Other Web Sites
Essence makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from website, or the reliability of websites linking to the Essence website.
Warranties and Disclaimers
Essence intends for any and all information contained within the website or provided via other channels, including information provided by phone and email, to be accurate and reliable. However, since the information and data may have been compiled from a variety of sources, it is provided “AS IS.” Information is subject to change without notice, at any time.
Customers expressly agree that use of this site is at their sole risk. Essence expressly disclaims all warranties and/or conditions, express or implied including, but not limited to, the implied warranties and/or conditions of merchantability or satisfactory quality and fitness for a particular purpose or use. Customers agree to use a product for the purpose indicated by a product’s specifications. Customers may not hold Essence responsible for any damage to or issues arising or resulting from the “misuse” of any and all merchandise purchased through its website or by other means.
Essence is an Approved & Authorized Dealer of Merchandise
Essence maintains that it is an approved and authorized dealer for any and all merchandise offered through its website or by other means. Essence maintains close partnerships with each of the manufacturers represented on its website. These partnerships are subject to cease without notice to the customer. If a partnership with a manufacturer ceases for any reason, Essence will no longer offer these products. If directed by a manufacturer or controlling entity, Essence will remove any product from its offerings. Essence may remove products without notice to users. Essence is also responsible for maintaining manufacturer-directed pricing of products offered on its website. Subsequently, prices may be adjusted up or down to conform to the requirements as set forth by the agreements between Essence and its partners without notification.
As an approved and authorized dealer of any and all brands offered, Essence is not responsible for the quality, condition or functionality of any product purchased and therefore is not responsible for repair or replacement of defective products. This responsibility lies solely with the manufacturer of each specific product. However, Essence works closely and diligently with its partners to ensure that the merchandise offered on its website meets certain criteria of quality and therefore offers each in good faith to its customers. Terms and conditions may vary by product and manufacturer.
If a customer has questions regarding any and all warranties, limited warranties, or guarantees offered by a particular manufacturer, they must contact Essence directly. However, Essence Custom Service department will assist, to the best of their ability, on any warranty issue as much as possible. Essence can also provide contact information for a manufacturer when requested. If customers think they have a warranty issue within 15 days of receiving a product, they are encouraged to contact Essence immediately to identify the best course of action and to ensure the product in question is covered under a manufacturer warranty. Many manufacturers have warranties guaranteeing their products for the first 30 days after a purchase and may be able to offer an exchange on defective products within that timeframe. Other manufacturer warranties may vary in length, coverage, and limitations..
If a customer has any questions or concerns related to Warranties, they are encouraged to contact Essence at 727-580-4393 or by email at firstname.lastname@example.org
Essence will accept returns for most items within 30 days of receipt of shipment(s) by the customer. For the terms, conditions, and exceptions related to shipping, please continue reading below. This does not include Special Order items, as indicated on the webpage for these products.
If the product you have purchased is incorrect, defective, or not to your liking, please contact Essence as soon as possible. In order to find a solution that best suits the customer’s needs, Essence may issue a store credit, refund, or exchange on any qualifying purchase(s) which fall within the 30-day return period and meet eligibility requirements.
Certain products which are returned may be subject to a restocking fee of 20%. Please call and speak to a customer service representative prior to ordering if you have questions or concerns about returns or refunds on any merchandise. If your return is subject to a restocking fee, you will be notified of this fact by email with the return instructions.
Important Conditions for Returning Products:
- In order to process a return, Essence must receive the original box, manual(s), batteries, and all other materials that came with the shipment in order to become eligible to receive a store credit, refund, or exchange on that product. This includes any and all original packing items such as Styrofoam, plastic coverings and/or cardboard inserts. Each returned product (and included items) must be in like-new condition, fully functional and without any damage, as determined by, and at the discretion of, the Inspection Department staff.
- Essence will not be held responsible for products damaged during the return shipping process. Products damaged during the return shipping process will not be considered in like-new condition. Damage is considered any loss in functionality of the product through use, wear, transport, or aesthetic issues including, but not limited to; permanent scuffs, dents or scratches, or any other issue discovered by the inspection staff which may impede the ability to re-sell the product at full-market value.
- If a shipment originally qualified for Free Shipping and the returned item is a non-defective product, the original shipping cost may be deducted from the total of the applicable refund. Some returns are also subject to a 20% restocking fee determined at the discretion of Essence.
- Special Order items (as indicated on the product webpage) are non-returnable/refundable.
- Shipping and handling charges on qualifying orders may not be reimbursed unless it is determined that Essence is responsible for the issue necessitating the return of the product(s).
- In order to return merchandise, customers must first contact Essence by email to request a Return Manufacturer Authorization (RMA) Number. The customer may request this number via email or letter. The customer must state the reason for return when requesting an RMA. This initiates the process for submitting a return for review by the inspection staff for a store credit, refund or exchange. Once a request for a RMA number has been submitted, Essence will respond with an email stating the requirements for return within 1-3 business days of the request.
- Once an RMA is issued (by email) – it is valid for 14 business days. The return shipment must be dropped off and processed by a shipping carrier before this timeframe expires. After 14 days, the RMA will be canceled and returns will no longer be accepted on that merchandise.
- Returned products may be subject to a restocking fee of up to 25% of the original sales cost in addition to the shipping fees, when applicable. Typical restocking fees will be 20% of the original purchase price. Restocking fees will may also be determined at the discretion of Essence based on the quality of the product upon inspection. A restocking fee is assessed when appropriate and as applicable within the Terms and Conditions agreed upon by the customer by completing a purchase and conducting a transaction for goods services with Essence. As such, Essence reserves the right to charge a restocking fee on any and all products it deems necessary when accepting a returned item. By completing a transaction, a customer agrees to these terms.
- In rare occurrences Essence may determine a higher restocking fee of 25% is applicable. This is reserved for situations in which it can reasonably be considered and established, that light aesthetic damage is visible on the returned product and therefore it cannot be sold at full-market and/or open box value. Again, this will be at the determination and discretion of the Essence inspection staff.
- When a returned product fails to meet the established standards or criteria determined by the inspection staff, the return is rejected. When this occurs, no store credit, refund, or exchange will be approved and the product in question will be returned to the client.
- Please note that Freight, white glove services, and any special delivery arrangements are non-refundable in the event of returns or cancellation of orders. These services are provide for at additional cost to the client when appropriate or at the client’s request. These charges are non-refundable.
- Essence reserves the right to refuse retail service to any client for excessive cancellations and/or returns (three or more during any three month timeframe). Any client meeting these criteria may be subject to having their account locked, blocked, and/or deleted at the the company’s discretion and future orders may not be processed and/or fulfilled. Essence reserves the right to cancel/refund any future orders placed by clients who have been determined to fall under this category for repeated requests for cancellations and/or returns.
How will my order ship?
Essence will ship a customer’s order using the fastest, safest, and most reliable method possible. The most common carriers primarily used by Essence are UPS, USPS and FEDEX. Every product on the website has been carefully selected to ship by a particular shipping method in order to provide the customer with an optimal delivery experience. When a customer places an order, UPS Ground is set as the default shipping method for each product. Essence reserves the right to select a different shipping carrier, for any reason, to process and ship an order after a transaction has been completed.
Will I receive a Tracking Number?
When an order ships, the customer will be notified via the email address provided in an account or during guest checkout. Included in this email will be a Tracking Number for each shipment, or for each individual parcel within an order shipping in more than one box. Essence encourages customers to track their package online or over the phone with the shipment carrier. Most shipping companies will provide an estimated delivery date. Be sure to contact Essence if anything seems unusual with the progress of the shipment. If an order has been shipped but the customer is unable to locate a tracking notification email, please check the “SPAM” folder or contact Essence at 727-580-4393 for more information.
On rare occasions, a shipment will not have an associated tracking number. When this occurs, Essence will do it’s best to ensure the customer is made aware of this fact after the transaction has taken place. In even rarer cases, providing the tracking number is not possible before delivery of a package. If a tracking number was not sent out before delivery, Essence may add the tracking number to the account history later (if it is received following delivery) in order to demonstrate proof of delivery. If this happens, Essence will not generate an email to the customer updating them with the tracking number, but will simply add it to the customer’s account.
Tracking Numbers are generally issued to the client within 1-3 business days following the shipment of the product.
How are small parcels shipped?
Whenever possible, Essence will ship smaller, lighter items via UPS or USPS. These companies provide the fastest and most reliable method of shipping available for many items sold by Essence. Depending on how close a customer is to the shipping warehouse, an item will typically arrive between 1 and 6 business days after it leaves the warehouse. Shipping timeframes may be affected by natural disasters, inclement weather, or other unpredictable interruptions in air or ground transport, etc. (this list is not all encompassing).
Essence is not responsible for any item lost, stolen, or damaged after it has been received by the customer. Essence is not responsible for the condition or safety of an item until it is returned and is once again in Essence’s custody, to be assessed for potential store credit, refund, or exchange.
How long after placing my order will my package ship?
Most local warehouse in-stock items typically ship within 1-3 business days following order placement. Local warehouse orders placed before 12:00 noon EST Monday – Friday are processed the same day that the order is placed. Non-local warehouse orders are sent to a shipping or manufacturing warehouse the same or next business day (Monday through Friday) and most are shipped within 24-72 hours of processing through the warehouse. Orders received after 12:00 noon EST will generally be processed before 9:00am the following business day (excluding Saturdays and Sundays). Essence will make every effort to meet shipping deadlines as specified here.
Occasionally, orders may be delayed by unforeseen circumstances or difficulties. Due to the logistics of extensive inventories and availability at various warehouses and distributors, many items are drop-shipped to customers directly from affiliate warehouses, distributors or manufacturers. In some cases, shipment of these orders may be delayed for reasons beyond Essence’s control. When this occurs, Essence will make every effort to inform the client at the contact information (email and/or phone number) provided by the customer at the time of purchase. Essence will make every attempt to keep the client informed of any delay or continued delay.
Rarely, an order may be cancelled at the discretion of Essence due to unforeseen complications arising from (but not limited to), website programming errors, erroneous price listings, discontinued products, or other errors. While these situations occur rarely, Essence reserves the right to cancel any order, with or without notification to the client prior to cancellation. In these circumstances, the client will be notified immediately following cancellation or after a refund has been initiated.
Will Essence ship to an address that is not my home address?
Yes. However, if there is any indication that a credit card is being used without consent of the cardholder, Essence will attempt to verify with the cardholder that the purchase is authorized before shipment can occur. This may result in a shipping delay. If a purchase cannot be verified or is suspected to be fraud, Essence will cancel and refund the order as quickly as possible. The process of verification, cancellation and refunds can take up to several business days.
Does Essence ship outside of the continental United States?
Yes. Essence will ship outside the continental US and internationally. An International shipment will take longer to process and arrive at its destination than a shipment within the continental US. Essence has no control over a package once it leaves the warehouse. Orders can be delayed at customs when leaving or entering different countries. It’s important for customers to be patient as it may take longer for an international shipment to arrive at its destination. These shipments may be subject to additional local fees which are the sole responsibility of the customer receiving the shipment. Essence is not responsible for the payment of any local fees needed to receive a shipment.
Will the return shipping be free if I need to return an item?
If a customer decides they want to return a non-defective item, Essence is not responsible for the shipping costs to ship the item back to the appropriate warehouse. If the item is defective for any reason, Essence will either send a customer a return shipping label, or will reimburse the cost of return shipping following inspection of the returned item. If it is found not to be defective, customers will not be reimbursed for the shipping costs to or from Essence.
When is Free Shipping available?
Items marked Free Shipping on the product page will ship for free within the Continental United States only. Free Shipping is only offered on shipments totaling $35.00 or more. International shipments (including US States outside of the continental US) will always be charged a shipping and handling fee based on the average USPS rates for shipping to the customers location. Shipping costs are calculated by multiplying the estimated weight of an item(s) by an average shipping and handling cost for that weight through an International Carrier.
Free Shipping does not apply to any order totaling less than $35.00.
Essence reserves the right to charge a shipping fee at its discretion.
Please keep in mind that Alaska, Hawaii, and US Territories are considered International and therefore are not eligible for the Free Shipping offer.
Who do I contact for any additional questions or concerns regarding a product, order or shipment?
If a customer has questions or concerns regarding a product, order, or shipment and delivery information, please contact the Customer Service Department via email at email@example.com or call Essence directly at 727-580-4393. Office hours of operation are Monday-Friday 9 am – 5 pm EST. An email request for information will typically be answered on the same or next business day. Customer Service Representatives are available anytime during the hours of operation to take your call.
Limitation of Liability
In no event shall Essence or its officers, directors, employees, agents, successors, subsidiaries, distributors, affiliates, or third parties providing information on this website or via other channels, be liable to any user of the website or any other person or entity for any direct, indirect, special, incidental, punitive, consequential or exemplary damages (including, but not limited to), damages for loss of profits, loss of data, or loss of use arising out of the use or inability to use the site or any information contained therein, whether based upon warranty, contract, tort, or otherwise, even if Essence has been advised of or should have known of the possibility of such damages or losses.
Customers hereby acknowledge that the preceding paragraph shall apply to all content, merchandise, and services available from Essence or other channels. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, liability is limited to the fullest extent permitted by law.
This Website is operated by Essence Electrostatic LLC in the State of Florida. The law of the State of Florida shall govern these terms and conditions, without reference to its choice of law rules. Essence makes no representation that the information in the website is appropriate or available for use in other locations, and access to the site from territories where the content of the site may be illegal is prohibited. Those who choose to access the site from other locations do so on their own initiative and are responsible for compliance with any and all applicable local, state, federal, and international laws.