We guarantee that products you buy from Essence are brand new with full manufacturers warranty. Once your order is shipped, it cannot be canceled because you changed your mind.
We are audiophiles ourselves. We understand that audiophiles are fickle and in a constant search for the Holy Grail. This we cannot guarantee, however. The Internet has changed the way high-end products are sold. We spend a long time with each one of our customers to help them make the correct choices for their systems. Please do your research before making a purchase decision. We cannot guarantee that a product’s sonic characteristics will fit every customer’s taste. If a product arrives and you do not like its sonics, it is your responsibility to resell it, not ours to buy it back.
We do not offer any trials or money-back guarantees. When you make a buying decision, it is a buy-to-keep, not buy-to-try decision. Due to our low prices and inability to handle returns, we cannot and do not offer in-home trials.
If a new stock product suffers freight damage or fails within the first 3 business days, it will typically be replaced. If we cannot replace it with an identical unit, we offer a full refund. After 3 days, defective stock units must be repaired under the manufacturer’s warranty.
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